Cwm Ciddy - Reviews

Cwm Ciddy
Port Rd West Barry South Glamorgan CF62 3BA 01446 700075 1.00

November 18, 2013     1

I WOULD JUST LIKE TO SAY I VISIT YOUR RESTAUTANT ON MOSTLY A WEEKLY OCCASION FOR SUNDAY LUNCH AND OVER THE LAST COUPLE OF MONTHS HAVE SEEN THE STANDARDS DROP BUT SUNDAY THE 17.11.13 WAS THE WORSE BY FAR, THE YOUNG LADY WHO WAS TO SHOW ME TO MY TABLE WENT SO FAST I LOST HER AND NEVER RETURNED TO ASK IF ALL WAS OK WITH THE MEAL TO WHICH ON THIS OCCASION I WOULD HAVE SAID NO, THE MEAT WAS CUT SO THIN IT JUST CRUMBLED INTO TINY BITS SOMETHING YOU WOULD PUT DOWN FOR THE DOG AFTER CARVING A JOINT. I WAS LISTENING TO THE PEOPLE IN FRONT OF ME AND THEY WERE SAYING WHAT I WAS THINKING. SUNDAY IS MY ONLY ROAST OF THE WEEK AND I LOOK FORWARD TO IT BUT THIS WEEK WAS A BIG LET DOWN THE ROAST POTATOES WERE SO HARD I COULDN'T GET THE KNIFE IN AND WAS MUSH INSIDE. I WOULD LIKE YOU TO KNOW I NEVER COMPLAIN BUT FELL I JUST COULDN'T LET THIS GO AS IF IT WAS MY FIRST TIME I WOULD NEVER RETURN. I HAVE BEEN A CUSTOMER FOR MANY YEARS BUT I THINK ITS TIME FOR A CHANGE.

- ROGER EVANS

July 24, 2011     1

Having been a long standing patron of the Cwm Ciddy in Barry for a number of years we had watched it decline in recent months and had not visited. This week, my mother and I really felt like a Carvery dinner and decided to try it one more time. What a mistake! The first shock was the quality of the beef being served. It was riddled with fat and Very un appetising. The veg was also in a terrible state. We pointed this out to the chef serving the food who grudgingly replaced the roast potatoes. The serving of meet was measly. About 1 thin full slice and a couple of "mis cuts" We proceeded to our table with not a very good impression. At this point my mother also pointed out that the plates were cold and that they were dirty. Sure enough i checked the outer edge of my plate and could clearly see and feel the previous persons dinner on the plate. At this point I decided I must complain and called the waitress over. She was extremely embarrassed and had to concur with our complaints. Instead of taking out our frustration with the poor waitress I asked to speak to the manager. We sat there for over 10 minutes waiting for the manager to come and have a chat and nothing happened. So I decided enough was enough. We didn't want another meal so we got up to go to the bar to pay for the drinks. As we rounded the corner I found out waitress talking to a shortish bald chap who I assumed was the manager. I approached him and introduced myself explaining that we had been long time patrons of the restaurant and we extremely saddened to have seen the place lower its standards so far. The manager was completely ambivalent to our complaints. I even offered to take him to the serving area to see what his comments were but he refused. Anyway, I offered to pay for the drinks, informed him that we wouldn’t be coming back and left with a very very poor impression how the place is currently being run. A very poor show. I recommend you avoid this carvery. To add insult to injury, the waitress suggested to the manager that the drinks should be on the house (£2.70) but he refused....

- Trevor Daniel


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